service process and failures at Louisa

By: Yuna Wu

Today I visited Louisa, I bought a drink there. The lady that give me the drink didn’t tell me, she just put it on the table, I need to check it by myself. Another thing is that when I order the drink, they write it very badly on the drink. As a customer, I think that is not really good for service. I think the reason why they do it badly is that they are so busy. I think in future they can use the tools that the company gives them and they can have more people to work with them.