Service Design for Inclusive Society 包容性社會的服務設計
As one of the “services” the students produced this semester, we researched the experience of how an elderly person might perform some daily tasks. This included understanding how people really use and interact with facilities and establishments, the individual steps that make up the complete process, and the individual details that might potentially cause difficulty or even danger to our elderly members of society. We analyzed the causes of these complication points and suggested changes to the design of facilities or changes to processes which might alleviate these situations. By observing how the normal user interacts with these processes and simulating the user experience ourselves, the students were able to gain a deep understanding of the issue and collect valuable information with which to formulate alternative ideas and solutions. The video presentations of each topic are included here.
作為本學期學生開展的一項「服務」，我們研究了老年人如何執行一些日常活動的體驗。這包括了解人們如何真正使用設施和場所並與之互動，確認完整流程的各個步驟，以及瞭解可能對我們的老年的社會成員造成困難甚至危險的個別細節點在哪裏。我們分析了這些困難點的根本原因，並建議了一些改變設施的設計或修改一些政策規定的方法，以達到可能緩解這些困難的目的。通過觀察普通用戶（人們）如何與這些日常流程互動並且自己模擬用戶體驗，學生們深入瞭解了問題並收集有價值的信息，從而製定替代想法和解決方案。每個主題的介紹分析視頻如下。