Observations and Data Collection for Comparison of Similar Service Processes
By Yiler Hunag
| 21 Noodle | Old Place Beef Noodle | 八方雲集 | |
|---|---|---|---|
| how loud is it (in db): | Average 61.2 db, I think it was acceptable | Average 72 db | Average 71db |
| how many staffs and what are their jobs: | 1 staff doing everything, including washing dishes, cooking, and helping customers to order. 6 customers other than us. | 3 staff, 2 guys cooking and a lady doing the rest like charging money and delivering food. 11 customers other than us | 4 staff, 3 cooking, one delivering. 5 customers other than us. |
| how fast are they from ordering to receive food (form ordering to everything arrives): | me:6 minutes 22.49 seconds Zoey: 5 minutes 28.99 seconds Random guy: 7 minutes 31 seconds | me (noodle, soup, and a dish of other food): about 9 minutes 50 seconds Zoey (soup and noodle): about 4 minutes 20 seconds Random guy (noodle): about 5 minutes Average: 6 minutes 38 seconds | Me (soup, dumplings, soybean milk): 10 minute and 19 seconds Dr Lee(dumplings, noodles): about 13 minutes and half Random guy: 8 minutes 7 seconds |
| the appearance of service staff (a short description): | Her clothes are clean, she has a staff hat. She has a uniform. | They didn't have uniforms, one of the guys was wearing a sweater. They didn’t have anything covering their hair.I thought it was disgusting. | All the staff had uniforms and hats, they all looked clean. I think it was better than the previous two restaurants. |