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Observations and Data Collection for Comparison of Similar Service Processes (Fish Bones)
By Yiler Hunag
| Restaurant 1 | Restaurant 2 | Restaurant 3 | |
|---|---|---|---|
| how loud is it (in db): | Average 61.2 db, I think it was acceptable | Average 72 db | Average 71db |
| how many staffs and what are their jobs: | 1 staff doing everything, including washing dishes, cooking, and helping customers to order. 6 customers other than us. | 3 staff, 2 guys cooking and a lady doing the rest like charging money and delivering food. 11 customers other than us | 4 staff, 3 cooking, one delivering. 5 customers other than us. |
| how fast are they from ordering to receive food (form ordering to everything arrives): | me:6 minutes 22.49 seconds Zoey: 5 minutes 28.99 seconds Random guy: 7 minutes 31 seconds | me (noodle, soup, and a dish of other food): about 9 minutes 50 seconds Zoey (soup and noodle): about 4 minutes 20 seconds Random guy (noodle): about 5 minutes Average: 6 minutes 38 seconds | Me (soup, dumplings, soybean milk): 10 minute and 19 seconds Dr Lee(dumplings, noodles): about 13 minutes and half Random guy: 8 minutes 7 seconds |
| the appearance of service staff (a short description): | Her clothes are clean, she has a staff hat. She has a uniform. | They didn't have uniforms, one of the guys was wearing a sweater. They didn’t have anything covering their hair.I thought it was disgusting. | All the staff had uniforms and hats, they all looked clean. I think it was better than the previous two restaurants. |
I think the third restaurant is the best one, because they have enough employees, uniforms, and good spacing. In the first restaurant, there was only one staff member. That made the customers stack up in the little space. The second restaurant also has bad spacing, and they didn’t have uniforms. Also, the cooks were not covering their hair up, that was a little bit disgusting. One of the cooks was wearing a sweater, I don’t think it is a good idea because that made the restaurant look very cheap. Even though the third restaurant took the longest time to deliver, the delivery service was still better than the other two. In the first restaurant, you have to take your food to your seat, the second one puts their food on the very far end of the table, only the third one really delivers food directly to me.