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• About
  • About This Website
  • About Our Program
  • About Our Students
  • Student Business Cards
  • About the Teachers
  • About our Partners
• What is Service?
  • Observation and Reaction to a Service Process
  • Field Research of Three Similar Service Products
  • Case Study of Two Service Industry Competitors
• Understanding the Customer
  • The Image of Elderly in Society
  • Customer Research and Analysis
  • Customer Experience Simulation
  • Daily Process Simulation
  • Researching the Effect of Images on Mood
• Designing the Service
  • Service Design for Inclusive Society
  • Destressing Images
  • Destressing Images Design Process
  • practicing SVG.js
  • practicing Hydra
  • Hydra presentations
  • Learning about Arduino microcontrollers
  • Biographies of Elderly Partners
  • Simulation of the Elderly Experience
  • Changes with Age Infographic
• Learning Process
  • Designing an Experiment to Test our Destressing Images
  • Educating the Public about Hydra
  • Helping the Elderly with Daily Actions
  • Assisted Living Tools
  • Additional Planning for Elderly Interview
  • Perceptions from Visual Cues at the Art Museum