Customer Research and Analysis 服務對象研究分析
As part of our semester mission to make suggestions about changes to infrastructure and processes for an inclusive society, we needed to better understand our main audience: the elderly in society. The students conducted customer research in a variety of methods focusing on some different subjects.
作為我們基礎設施和流程變革建議,包容性社會的學期使命的一部分，我們需要更好地了解我們的主要受眾：社會中的老年人。學生們針對一些不同的研究對象，以不同方法進行了客戶研究。
Biography of an Elderly Family Member 家裏長輩的傳記介紹
Understanding the background of customers is an important part of the service design process. Our customer research started close to home with subjects being elderly members of our families. We attempted to understand them better as people and as individuals.
了解客戶的背景是服務設計過程的重要組成部分之一。我們的客戶研究從身邊開始，對像是我們家裏的長輩成員。我們試圖以一個人，一個個體更好地理解他們。
Family Biographies 家人傳記
Structuring an Interview of an Elderly Interviewee at the Daycare Center 傳記研究訪綱
We further researched our customer group by getting to know and learn from some individuals at the Taipei Datong Elderly Daycare Center. The students identified areas of interest, formulated interview questions, and attempted to construct a potential flow process for the interaction with our elderly partners.
我們在台北大同老人服務中心結識的一些夥伴，向他們請教學習，更進一步研究了我們的目標客戶群。學生們確定了感興趣的領域，制定了訪談問題，並試圖預測猜想了一個可能的訪談交流流程。
Interview Structure 訪談綱領
Researching Historical Background of Elderly Interviewee 研究長輩生活的歷史背景
According to the responses and communication gained from a preliminary chat with our interviewees, the students identified topics that were surprising, unfamiliar, or worthy of further pursuit. They researched these topics in an attempt to better understand, and later followed up with their interview partners to verify and clarify what they learned.
根據與我們的受訪者初步交談中獲得的回應和交流，學生們發覺了一些令人驚訝、不熟悉或值得進一步研究的主題。他們研究了這些題目以試圖更好地理解，隨後與他們的採訪夥伴再次跟進以驗證和厘清他們所研究出的内容。