yuna-wu-service-observation [Designing Service]

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====== service process and failures at Louisa ======
By: Yuna Wu

Today I visited Louisa, I bought a drink there. The lady that give me the drink didn’t tell me, she just put it on the table, I need to check it by myself. If I didn’t check it myself, I even don’t know my drink is already done, and I can take it away. Another thing is that when I order the drink, they write it very badly on the drink. The bad handwriting wrote that I can hardly even check to see if it was my drink. They didn’t tell me, and I can’t check it, it may cause a lot of trouble for customers. As a customer, I think that is not really good for service. I think the reason why they do it badly is that they are so busy. I think in future they can use the tools that the company gives them and they can have more people to work with them.