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--- yuna-wu-service-observation [2022/12/22 22:01] – yuna.wu
+++ yuna-wu-service-observation [2022/12/26 23:34] (current) – yuna.wu
@@ Line 2: / Line 2: @@
 By: Yuna Wu
-  - What happened, or what did you see/experience?
+Today I visited Louisa, I bought a drink there. The lady that give me the drink didn’t tell me, she just put it on the table, I need to check it by myself. If I didn’t check it myself, I even don’t know my drink is already done, and I can take it away. Another thing is that when I order the drink, they write it very badly on the drink. The bad handwriting wrote that I can hardly even check to see if it was my drink. They didn’t tell me, and I can’t check it, it may cause a lot of trouble for customers. As a customer, I think that is not really good for service. I think the reason why they do it badly is that they are so busy. I think in future they can use the tools that the company gives them and they can have more people to work with them.
-  - How did it make you feel as a customer?
-  - Why do you think this service failure happened?
-  - What can be changed about the service process or the service environment that will fail-proof this point in the future?
-Today I visited Louisa, I buy a drink there. The lady that give me the drink didn’t tell me, she just put it on the table, I need to check it by myself. Another thing is that when I order the drink, they write it very badly on the drink. As a customer, I think that is not really good for service. I think the reason why they do it badly is that they are so busy. I think for future they can use the tools that company give them and they can have more people to work with them.