Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
| yuna-wu-case-study [2022/12/27 19:38] – yuna.wu | yuna-wu-case-study [2023/01/29 19:35] (current) – yuna.wu | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | ====== | + | ====== Comparison of Two Service Industry Competitors ====== |
| By: Yuna Wu | By: Yuna Wu | ||
| Line 36: | Line 36: | ||
| <csv> | <csv> | ||
| + | Place, | ||
| + | What places make it slow?,The place where you swipe the YoyoCard and the place where you pay money are not in the same place.,The pay money place is at the same place. | ||
| + | Is this place clean?,Not dirty, soso., | ||
| + | The things in the store?, | ||
| + | How many works?,3 people,2 people | ||
| + | How many times did they clean the table?,1 time in 5 mins,every time they make the drinks | ||
| </ | </ | ||
| Before doing this research, the researcher thought that ComeBuy will make drinks faster than TrueDan, but after the researcher went to their store to research, the researcher found out that TrueDan is faster than ComeBuy. The speed of helping customers to order the drinks, and the speed of making drinks, TrueDan are faster than ComeBuy. For ComeBuy’s store, the place where you swipe the YoyoCard and the place where you pay money is not in the same place. Sometimes customers will misunderstand the checkout place at the food pickup place, so when people want to pay money, they will need to move to another place to pay. Also, when the customers misunderstand the place, the people who want to take their drinks can’t take, because the customer who ordered the drinks was in the way of taking the drinks. | Before doing this research, the researcher thought that ComeBuy will make drinks faster than TrueDan, but after the researcher went to their store to research, the researcher found out that TrueDan is faster than ComeBuy. The speed of helping customers to order the drinks, and the speed of making drinks, TrueDan are faster than ComeBuy. For ComeBuy’s store, the place where you swipe the YoyoCard and the place where you pay money is not in the same place. Sometimes customers will misunderstand the checkout place at the food pickup place, so when people want to pay money, they will need to move to another place to pay. Also, when the customers misunderstand the place, the people who want to take their drinks can’t take, because the customer who ordered the drinks was in the way of taking the drinks. | ||
| + | |||
| + | |||
| About cleaning, TrueDan’s store was pretty clean, they will clean their hands every time they make the drinks, and they will clean their tables and materials after they make the drinks. ComeBuy’s store is not dirty, they will clean their things every 5 minutes. | About cleaning, TrueDan’s store was pretty clean, they will clean their hands every time they make the drinks, and they will clean their tables and materials after they make the drinks. ComeBuy’s store is not dirty, they will clean their things every 5 minutes. | ||