Differences

This shows you the differences between two versions of the page.

--- yuna-wu-case-study [2022/12/22 22:34] – created yuna.wu
+++ yuna-wu-case-study [2023/01/29 19:35] (current) – yuna.wu
@@ Line 1: / Line 1: @@
-====== Final Version of Comparison of Two Service Industry Competitors ======
+====== Comparison of Two Service Industry Competitors ======
 By: Yuna Wu
@@ Line 27: / Line 27: @@
 Table↓
-{{ ::yuna_-_triple_weighted_final_version_of_comparison_of_two_service_industry_competitors_table_-_工作表1.pdf |}}
+<csv>
+Process,ComeBuy,TrueDan(珍煮丹)
+Which one makes drinks Faster(Time)?,1.20 mins(72 seconds); 1.17mins (70.2 seconds); 40 seconds; 50 seconds; 1.17 minutes (70.2 seconds),49.71 seconds; 33.55 seconds ; 40.32 seconds; 35.66 seconds; 43.81 seconds
+What cost ComeBuy/珍煮丹 faster?,I think the reason that ComeBuy is slower than TrueDan is that they have more drinks that need to be made.,I’m the only person there, so it is faster.
+The speed of ordering food?,1 mins (60 seconds); 40 seconds; 55.41 sec; 34 seconds; 28.5 seconds,1.04 mins (62.4 seconds); 27.63 seconds; 34.77 seconds; 38.92 seconds; 36.01 seconds
+</csv>
+<csv>
+Place,ComeBuy,TrueDan(珍煮丹)
+What places make it slow?,The place where you swipe the YoyoCard and the place where you pay money are not in the same place.,The pay money place is at the same place.
+Is this place clean?,Not dirty, soso.,Clean
+The things in the store?,Beverage machine & drink cups & ingredients & cash register & chairs (chairs are for customers), Ingredients & Drink Cups & Drink Machines & Cashiers
+How many works?,3 people,2 people
+How many times did they clean the table?,1 time in 5 mins,every time they make the drinks
+</csv>
 Before doing this research, the researcher thought that ComeBuy will make drinks faster than TrueDan, but after the researcher went to their store to research, the researcher found out that TrueDan is faster than ComeBuy. The speed of helping customers to order the drinks, and the speed of making drinks, TrueDan are faster than ComeBuy. For ComeBuy’s store, the place where you swipe the YoyoCard and the place where you pay money is not in the same place. Sometimes customers will misunderstand the checkout place at the food pickup place, so when people want to pay money, they will need to move to another place to pay. Also, when the customers misunderstand the place, the people who want to take their drinks can’t take, because the customer who ordered the drinks was in the way of taking the drinks.
 About cleaning, TrueDan’s store was pretty clean, they will clean their hands every time they make the drinks, and they will clean their tables and materials after they make the drinks. ComeBuy’s store is not dirty, they will clean their things every 5 minutes.
 **Conclusion**
 In conclusion, the research seems like TrueDan is faster than Comebuy. This research is just for 2 stores of TrueDan and ComeBuy and is not for every store of the company that you see. This research is just to help the researchers learn how to research things.