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yiler-huang-core-added [2022/12/26 22:39] – old revision restored (2022/12/25 22:30) yiler.huangyiler-huang-core-added [2023/01/29 20:51] (current) – yiler.huang
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-===== Core and Value-added Service of Starbucks and Louisa Coffee =====+====== Core and Value-added Service of Starbucks and Louisa Coffee ======
  
 By [[yiler-huang| Yiler Huang]] By [[yiler-huang| Yiler Huang]]
  
-===== Case Study of Two Service Industry Competitors ===== +Core services and value-added-services of Starbucks and Louisa Coffee
- +
-By [[yiler-huang| Yiler Huang]] +
- +
-==== Atmosphere in Louisa or Starbucks? ==== +
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-Ingram: Starbucks because Louisa is too loud, and the waiter +
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-Steve: Starbucks because Louisa smells like toilet +
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-Zoey: Starbucks because people there are mostly working +
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-Yuna: Starbucks because it’s quieter, Louisa feels like a market. Starbucks also has better seats. +
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-Dr Lee: Louisa because you can do anything in Louisa. Louisa is an open and creative environment +
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-==== Which one is cleaner? ==== +
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-Ingram: Starbucks +
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-Steve: Starbucks, Louisa smells like Louisa +
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-Zoey: Starbucks, they spray alchohal on tablesi +
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-Yuna: Starbucks, the floor in Starbucks is cleaner, and people in Starbucks clean floor +
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-Dr Lee: Starbucks because Starbucks bathroom looks like hotel +
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-==== Which one has better music ====  +
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-Ingram: He doesn’t listen to the music +
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-Steve: He doesn’t listen to the music +
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-Zoey: She doesn’t notice the music  +
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-Yuna: She doesn’t listen to the music +
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-Dr Lee: Starbucks because some Louisas don’t have music and it is too loud to hear the music. +
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-=== Students like Starbucks === +
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-=== Dr Lee likes Louisa because he can take his dog inside === +
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-https://www.britannica.com/topic/Starbucks +
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-https://prezi.com/zeh476olxyt0/blueprinting-having-a-cup-of-coffee-at-starbucks/ +
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-https://english.cw.com.tw/article/article.action?id=1903 +
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-https://en.louisacoffee.co/about +
  
   * Core service   * Core service
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