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| service-at-louisa [2022/12/25 04:14] – yu.lee | service-at-louisa [2023/02/08 22:40] (current) – scott.chen | ||
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| - | ====== Observations and Reactions to a Service Process ====== | + | ====== Observations and Reactions to a Service Process |
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| One effective way to learn about a topic is by identifying its most basic components and analyzing what happens when some of those items are missing. One of the early steps towards learning about service involved the students experiencing and observing a service process that was less than ideal. The students analyzed the experience personally from the point of view of the end user/ | One effective way to learn about a topic is by identifying its most basic components and analyzing what happens when some of those items are missing. One of the early steps towards learning about service involved the students experiencing and observing a service process that was less than ideal. The students analyzed the experience personally from the point of view of the end user/ | ||
| + | 一種有效瞭解研究議題的方法是觀察其最基本的組成要素，並分析其中這些要素出錯或喪失時造成的影響。學習服務議題最初期的步驟之一，便是去體驗和觀察一套有待改進的服務流程。學生們從終端用戶/ | ||
| - | 了解議題的一種有效方法是觀察其最基本的組成部分，並分析當其中一些細節出錯時會發生什麼。學生學習服務議題時的早期步驟之一是體驗和觀察一件不太理想的服務過程。學生們從最終用戶/ | + | ==== Student Observations about Service Process |
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| - | (service process and failures at Louisa) | + | |
| * [[steve-wang-service-observation|Steve Wang]] | * [[steve-wang-service-observation|Steve Wang]] | ||