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--- service-at-louisa [2022/12/21 20:30] – yu.lee
+++ service-at-louisa [2023/02/08 22:40] (current) – scott.chen
@@ Line 1: / Line 1: @@
-====== Observations and Reactions to a Service Process ======
+====== Observations and Reactions to a Service Process 服務流程的觀察與啓發 ======
-One effective way to learn about a topic is by identifying its most basic components and analyzing what happens when some of those items are missing. One of the early steps towards learning about service involved the students experiencing and observing a service process that was less than ideal. The students analyzed the experience personally from the point of view of the end user/customer. They discussed their reactions and what core issues they felt led to the service breakdown.
+{{:1671899396310.jpg?300|}} {{::1671899393618.jpg?300|}}
-了解議題的一種有效方法是觀察其最基本的組成部分，並分析當其中一些細節出錯時會發生什麼。學生學習服務議題時的早期步驟之一是體驗和觀察一件不太理想的服務過程。學生們從最終用戶/客戶的角度分析了個人體驗。他們討論了他們的反應感受以及他們認為導致服務中斷的核心問題爲何。
+One effective way to learn about a topic is by identifying its most basic components and analyzing what happens when some of those items are missing. One of the early steps towards learning about service involved the students experiencing and observing a service process that was less than ideal. The students analyzed the experience personally from the point of view of the end user/customer. They discussed their reactions and what core issues they felt led to the service breakdown.
+一種有效瞭解研究議題的方法是觀察其最基本的組成要素，並分析其中這些要素出錯或喪失時造成的影響。學習服務議題最初期的步驟之一，便是去體驗和觀察一套有待改進的服務流程。學生們從終端用戶/客人的角度分析了自身的體驗，也與彼此討論，試圖找出店家服務不周的問題核心所在。
-(service process and failures at Louisa)
+==== Student Observations about Service Process 學生對服務流程的的觀察 ====
   * [[steve-wang-service-observation|Steve Wang]]