====== Observations and Data Collection for Comparison of Similar Service Processes ====== By [[yiler-huang| Yiler Hunag]] ,21 Noodle,Old Place Beef Noodle,八方雲集 how loud is it (in db):,"Average 61.2 db, I think it was acceptable",Average 72 db,Average 71db how many staffs and what are their jobs:,"1 staff doing everything, including washing dishes, cooking, and helping customers to order. 6 customers other than us.","3 staff, 2 guys cooking and a lady doing the rest like charging money and delivering food. 11 customers other than us","4 staff, 3 cooking, one delivering. 5 customers other than us." how fast are they from ordering to receive food (form ordering to everything arrives):,"me:6 minutes 22.49 seconds Zoey: 5 minutes 28.99 seconds Random guy: 7 minutes 31 seconds","me (noodle, soup, and a dish of other food): about 9 minutes 50 seconds Zoey (soup and noodle): about 4 minutes 20 seconds Random guy (noodle): about 5 minutes Average: 6 minutes 38 seconds","Me (soup, dumplings, soybean milk): 10 minute and 19 seconds Dr Lee(dumplings, noodles): about 13 minutes and half Random guy: 8 minutes 7 seconds" the appearance of service staff (a short description):,"Her clothes are clean, she has a staff hat. She has a uniform.","They didn't have uniforms, one of the guys was wearing a sweater. They didn’t have anything covering their hair.I thought it was disgusting.","All the staff had uniforms and hats, they all looked clean. I think it was better than the previous two restaurants."